CUSTOMER

It’s the Shopping Bay: meeting point for creators, enthusiasts and lovers of products.

It is an internet e-commerce platform allowing creators, authors and artists to highlight their products in order to benefit from a wider audience.

One of the reasons you are not able to create an account is that the email address you use for registration is already present in our database.

If so, an error message will be displayed at the top when you clicked on the button « REGISTER »

If you think that it is an error and your email address shouldn’t have been in our database, please contact us.

The information and the shipping fees are specific to each seller and are visible in your basket during checkout.

You can also contact the seller for more information.

Order cancellation is not directly possible from your customer account.

It depends on the sales policy of each seller.

If you wish to cancel an order, you should either contact the seller directly or contact us.

The return of an order must be done under very specific conditions and in accordance with the regulations. We invite you to consult our Terms of Sales

If you have not received your order, here are some good reflexes to have:

  1. Check with the shipping number provided by the seller that your order has been delivered. If so, check with your local post office or concierge if you have any. Sometimes in your absence, the carrier may entrust your package either to the nearest post office or to your concierge.
    If your order has not been delivered, please wait for it. It’s only a matter of days.
  2. Check from your customer area or the email receipt that your address and shipping name are correct. In case of error contact the seller you know if the package has already been shipped. If not, you can ask him for a change.
  3. If your parcel has been sent and indicated as delivered and you can not locate it on the transporter website or on your concierge, then contact-us to raise a claim.

After confirming an order, you will not be able to directly modify the attributes (size, color, etc.) of the order from your customer area. You will also be unable to change the delivery address yourself.

However, if you made a mistake when choosing the size or color, you should contact the seller who can make the change at his level.

If the modification relates to the delivery address, an additional price may apply depending on the area of the new address. Contact the seller for more information.

If none of the answers below please you, you can contact us either by sending us an email or by chatting with one of our advisers via the chat.

In the event of a dispute with a seller, we invite you to an amicable attempt at resolution.

If this fails, we invite you to contact us by providing the information necessary to process your dispute.

  • Order number
  • Date of the order
  • Amount of the order
  • Reason for the dispute
  • Invoice of the order
  • Shop name

On receipt of this information, we will contact you within 2 to 3 days maximum.

VENDOR

In the event of a dispute with a client, we invite you to an amicable attempt at resolution.

If this fails, we invite you to contact us by providing the information necessary to process your dispute.

  • Order number
  • Date of the order
  • Amount of the order
  • Reason for the dispute
  • Customer detail

On receipt of this information, we will contact you within 2 to 3 days maximum.

For a given sale you can only request a payment on the completion of the order.

This allows us to guarantee that the package is received by the customer.

You will therefore receive several transfers during the month depending on the dates of your orders.

Your revenue is paid no later than the day following the completion of the order. Sometimes there are exceptions.

Yes quite. Your seller account also allows you to make purchases from other sellers.

You do not need to create another account specifically for your purchases.

In your seller dashboard, you can:

  • View orders made as a buyer (Option Orders)
  • Change your delivery and billing addresses as a buyer (Addresses Option)

No. The seller id is definitive. You can not change it.

When a request to change the email address for a seller account is made, an email is sent to the old address for confirmation. If you did not initiate the request, and it is a malicious attempt, you can contact the administrator immediately.

After confirming an order, you will not be able to directly modify the attributes (size, color, etc.) of the order from your customer area. You will also be unable to change the delivery address yourself.

However, if you made a mistake when choosing the size or color, you should contact the seller who can make the change at his level.

If the modification relates to the delivery address, an additional price may apply depending on the area of the new address. Contact the seller for more information.

If none of the answers below please you, you can contact us either by sending us an email or by chatting with one of our advisers via the chat.

If there is no category that corresponds to your product, we invite you to send your request from your seller account dashboard or contact our Customer Service.